Privacy Policy
At Wagg, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with global e-commerce standards and privacy regulations.
Information We Collect:
When you use our website and services, we may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and postal address, which are necessary for order processing and delivery.
- Pet Images: You are required to upload 10 to 16 images of your pet for the AI-generated portraits. These images are stored temporarily for processing purposes.
How We Use Your Information:
Your personal information is used to:
- Process and deliver your orders.
- Communicate with you about your order status and provide customer support.
- Improve our services and website functionality.
- Comply with legal obligations.
Storage and Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- Encryption of sensitive data during transmission.
- Secure storage of personal information in our databases.
- Regular security audits and updates to our systems.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Pet images are stored for no longer than 30 days from the upload date and are then permanently deleted from our systems.
Third-Party Services:
We may use third-party services to assist with payment processing, email delivery, and other essential functions. These third parties are obligated to protect your information and use it solely for the services they provide to us.
Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.
Your Rights:
You have the right to:
- Access and obtain a copy of your personal information.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information, subject to certain legal limitations.
- Opt-out of receiving marketing communications from us.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@wagg.ai. We are here to assist you and address any concerns you may have.
Thank you for trusting Wagg with your pet's portraits and your personal information. We are committed to safeguarding your privacy and providing a secure and enjoyable experience on our website.